Information and Referral Specialist Jobs in Ashland, WI
An Information and Referral Specialist in the social service industry serves as a critical link between individuals or communities and needed resources. They assist clients by identifying their needs, providing relevant information, and directing them to suitable social services, such as housing, food assistance, healthcare, or counseling. The specialist conducts in-depth interviews with clients, maintains a current database of resources, and follows up to ensure the clients have accessed the services. They also liaise with other professionals in the social service industry to foster collaboration and enhance service delivery.
Essential skills for this role include excellent communication and interpersonal skills, problem-solving skills, and the ability to work with diverse populations. Familiarity with databases, data entry, and research skills are also crucial. A certification such as the Certified Information and Referral Specialist (CIRS) is often required, as it demonstrates a thorough understanding of the information and referral process. Prior roles that could lead to this position might include Social Service Assistant, Case Manager, or Community Outreach Coordinator, which all provide valuable experience in navigating social services and working directly with clients in need.
service agencies and additional community resources Additional Information Workstyle: This is a field position where employees perform their core duties at non-company locations, such as providing...
Remote WorkDemographic Data for Ashland, WI
Moving to Ashland, WI? Find some basic demographic data about Ashland, WI below.
Information and Referral Specialist Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Information and Referral Specialist Jobs in Ashland, WI
Required or preferred licenses and certifications for Information and Referral Specialist positions.
Highest Education Level
Information and Referral Specialists in Ashland, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Information and Referral Specialist position
- Forestry
- Employment Law
- Employee Relations
- Performance Management
- Legal Compliance
- Land Management
- Client Management
- HR Compliance
- Professional in Human Resources
- Senior Professional in Human Resources
- Natural Resource Management
- SHRM Certified Professional
- SHRM Senior Certified Professional
- Exit Interviews
- Endangered Species
- Community Resources
- Social Services
- Homeless Services
- Medical Social Work
- Human Services
- Home Visits
- Suicide Prevention
- Cultural Competency
- Program Implementation
- Community Outreach
- Client Services
- File Management
- Business Administration
- Wellness
- Liaison
- Curriculum Development
- Referrals
- Reimbursement
- Staffing
- Prioritizing
- Consulting
- Policy Administration
- Written Communication
- Documentation
- Verbal Communication
- Education Experience
- Telephone Skills
- Events
- Driving
- Employee Development
- Collaboration
- Flexibility
- Reporting
- Interpersonal Skills
- Policy Development
- English
- Spanish
- Problem Solving
- Regulations
- Bilingual
- Microsoft Office
- Research Skills
- Time Management
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Information and Referral Specialist Related Career Advice Articles
5 Unique Social Services Jobs
Read our guide to social services jobs – including probation officers, family therapists, and child advocates – to find the one that’s right for you.
Read article »
What Are the Differences Between Micro, Mezzo, and Macro Social Work?
Learn which type of social work career aligns best with your skills, experience, and goals.
Read article »