Information and Referral Specialist Jobs in Franklin, TN
An Information and Referral Specialist in the social service industry serves as a critical link between individuals or communities and needed resources. They assist clients by identifying their needs, providing relevant information, and directing them to suitable social services, such as housing, food assistance, healthcare, or counseling. The specialist conducts in-depth interviews with clients, maintains a current database of resources, and follows up to ensure the clients have accessed the services. They also liaise with other professionals in the social service industry to foster collaboration and enhance service delivery.
Essential skills for this role include excellent communication and interpersonal skills, problem-solving skills, and the ability to work with diverse populations. Familiarity with databases, data entry, and research skills are also crucial. A certification such as the Certified Information and Referral Specialist (CIRS) is often required, as it demonstrates a thorough understanding of the information and referral process. Prior roles that could lead to this position might include Social Service Assistant, Case Manager, or Community Outreach Coordinator, which all provide valuable experience in navigating social services and working directly with clients in need.
Resource Specialist National Financial Partners Franklin, United States Posted 13 hours ago Permanent Competitive Resource Specialist Who We Are: Wealthspire Advisors is a New York City-based,...
Client Services Specialist II - Agent Services Call Center
- Franklin, TN
- 10 days ago
- Franklin, TN
- 10 days ago
Client Services Specialist II - Agent Services Call Center SGS_JOB_1690 Business Support Tennessee Orders Sales Suppliers Medicare Experience Sales Support Contract - 6+ Months Location: Franklin,...
CLIENT SERVICES SPECIALIST - CALL CENTER IN FRANKLIN, TN, USA! Date Posted: 07/29/2025 Hiring Organization: Rose International Position Number: 486213 Industry: Pharmaceutical/Healthcare Job...
Client Services Specialist II Agent Services Call Center
- Franklin, TN
- 11 days ago
- Franklin, TN
- 11 days ago
Adecco is assisting a National Pharmaceutical Client in hiring for Client Services Specialist II in Franklin TN **Pay Rate:** $16.79/hour In this role, you'll manage **inbound and outbound...
Community Outreach Specialist II
- Nashville, TN (22 miles from Franklin, TN)
- 13 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 13 days ago
What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions...
- Nashville, TN (22 miles from Franklin, TN)
- 29 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 29 days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Investment Client Services Specialist - Top Advisor
- Franklin, TN
- 30+ days ago
- Franklin, TN
- 30+ days ago
This position works to support Northwestern Mutual's top 250 Wealth Advisors. Team members partner closely with those specific advisors and their staff to deliver exceptional investment...
Demographic Data for Franklin, TN
Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.
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Salary for Information and Referral Specialist Jobs in Franklin, TN
Required or preferred licenses and certifications for Information and Referral Specialist positions.
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Information and Referral Specialists in Franklin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Information and Referral Specialist position
- Forestry
- Employment Law
- Employee Relations
- Legal Compliance
- Land Management
- Client Management
- Compensation Administration
- HR Compliance
- Professional in Human Resources
- Senior Professional in Human Resources
- Natural Resource Management
- HR Metrics
- SHRM Certified Professional
- SHRM Senior Certified Professional
- Exit Interviews
- Endangered Species
- Community Resources
- Social Services
- Homeless Services
- Medical Social Work
- Human Services
- Home Visits
- Suicide Prevention
- Cultural Competency
- Program Implementation
- Special Education
- Advising
- Community Outreach
- Client Services
- File Management
- Wellness
- Liaison
- Referrals
- Reimbursement
- Staffing
- Decision Making
- Prioritizing
- Payroll
- Consulting
- Policy Administration
- Written Communication
- Education Experience
- Documentation
- Verbal Communication
- Telephone Skills
- Events
- Employee Development
- Collaboration
- Interpersonal Skills
- Flexibility
- Reporting
- Policy Development
- English
- Spanish
- Problem Solving
- Regulations
- Bilingual
- Microsoft Office
- Research Skills
- Time Management
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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