Information and Referral Specialist Jobs in Massachusetts
An Information and Referral Specialist in the social service industry serves as a critical link between individuals or communities and needed resources. They assist clients by identifying their needs, providing relevant information, and directing them to suitable social services, such as housing, food assistance, healthcare, or counseling. The specialist conducts in-depth interviews with clients, maintains a current database of resources, and follows up to ensure the clients have accessed the services. They also liaise with other professionals in the social service industry to foster collaboration and enhance service delivery.
Essential skills for this role include excellent communication and interpersonal skills, problem-solving skills, and the ability to work with diverse populations. Familiarity with databases, data entry, and research skills are also crucial. A certification such as the Certified Information and Referral Specialist (CIRS) is often required, as it demonstrates a thorough understanding of the information and referral process. Prior roles that could lead to this position might include Social Service Assistant, Case Manager, or Community Outreach Coordinator, which all provide valuable experience in navigating social services and working directly with clients in need.
About us Highwire is a modern strategic communications and digital marketing agency designed for disruptive companies. We work with high-growth technology companies and established brands looking...
Imaging Resource Specialist I - MRI - Full Time - Weymouth
- Weymouth, MA
- 2 days ago
- Weymouth, MA
- 2 days ago
Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative healthcare leader, delivering an effective system of connected care for adult and pediatric...
Community Resource Specialist-Martha's Vineyard Hospital
- Oak Bluffs, MA
- 7 days ago
- Oak Bluffs, MA
- 7 days ago
. - Knowledge of current community resources. - Strong assessment and crisis intervention. - Strong collaborative skills and a desire to work in a complex, fast-paced environment. - Excellent interpersonal...
Natural Resource Specialist 3 (Warmwater Fish Biologist)
- Quincy, MA
- 8 days ago
- Quincy, MA
- 8 days ago
Initial Posting Date: 06/26/2025 Application Deadline: 07/10/2025 Agency: Department of Fish and Wildlife Salary Range: $5,325 - $8,148 Position Type: Employee Position Title: Natural Resource...
Bachelor's degree in Social Work or Human Services preferred....
Skills & Abilities: Familiarity with community resources and social services Strong communication, advocacy, and problem-solving skills Ability to build effective relationships with patients and families...
Bachelor's degree preferred in Social Work or Human Services License preferred: Licensed Social Worker 1-3 years related work experience required. 2 years of related work experience without a related...
Knowledge of current community resources. Strong assessment and crisis intervention. Strong collaborative skills and a desire to work in a complex, fast-paced environment....
Remote Work- Fitchburg, MA
- 16 days ago
- Fitchburg, MA
- 16 days ago
An associate degree in public health, environmental studies, human services or related field preferred. Must show sufficient work experience demonstrating ability to perform required tasks....
Maintains files of brochures, information packets and applications for all types of community resources....
The Information and Referral Specialist provides screening and referral for all MVES programs by establishing initial need, age and income eligibility....
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Develops rapport with families and clients to ensure that community goals are being addressed and needs are being met by providers, agencies, and resources; and mapping community resources to use natural...
Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
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Salary for Information and Referral Specialist Jobs in Massachusetts
Required or preferred licenses and certifications for Information and Referral Specialist positions.
Highest Education Level
Information and Referral Specialists in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Information and Referral Specialist position
- Employee Relations
- Human Resources Information System
- Human Resources Management
- Employee Retention
- Resource Management
- New Hire Paperwork
- HR Policies & Procedures
- Natural Resource Management
- Open Enrollment
- Offer Letters
- SHRM Senior Certified Professional
- Employment Verification
- Exit Interviews
- Endangered Species
- New Hire Orientation
- Community Resources
- Social Services
- Homeless Services
- Human Services
- Home Visits
- Cultural Competency
- Special Education
- Advocacy
- Crisis Management
- Mediation
- Community Outreach
- File Management
- Client Services
- Organizational Development
- Wellness
- Business Correspondence
- Referrals
- Reimbursement
- Interviewing
- Staffing
- Implementation
- Prioritizing
- Written Communication
- Verbal Communication
- Telephone Skills
- Interpersonal Skills
- Events
- Education Experience
- Collaboration
- Flexibility
- Documentation
- Public Speaking
- Reporting
- Filing
- Bachelor's Degree
- Regulations
- Spanish
- Policy Development
- English
- Multitasking
- Problem Solving
- Microsoft Office
- Bilingual
- Research Skills
- Time Management
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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