Information and Referral Specialist Jobs in Massachusetts
An Information and Referral Specialist in the social service industry serves as a critical link between individuals or communities and needed resources. They assist clients by identifying their needs, providing relevant information, and directing them to suitable social services, such as housing, food assistance, healthcare, or counseling. The specialist conducts in-depth interviews with clients, maintains a current database of resources, and follows up to ensure the clients have accessed the services. They also liaise with other professionals in the social service industry to foster collaboration and enhance service delivery.
Essential skills for this role include excellent communication and interpersonal skills, problem-solving skills, and the ability to work with diverse populations. Familiarity with databases, data entry, and research skills are also crucial. A certification such as the Certified Information and Referral Specialist (CIRS) is often required, as it demonstrates a thorough understanding of the information and referral process. Prior roles that could lead to this position might include Social Service Assistant, Case Manager, or Community Outreach Coordinator, which all provide valuable experience in navigating social services and working directly with clients in need.
Assist with maintaining effective working relationships with community partners such as Community Health Centers, Providers, Councils on Aging, Housing Authorities, Social Service organizations, etc...
resources or a willingness to learn. - Ability to maintain effective working relationships with patients/families. - Knowledge of current community resources. - Strong assessment and crisis intervention...
Knowledge of current community resources. Strong assessment and crisis intervention. Strong collaborative skills and a desire to work in a complex, fast-paced environment....
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! Everywhere you turn, you can feel the immeasurable level of enthusiasm here at...
To that end we are seeking an Information & Referral Specialist to provide information to our consumers in response to service and eligibility inquiries....
Natural Resource Specialist 3 (Water Planning Coordinator)
- Quincy, MA
- 8 days ago
- Quincy, MA
- 8 days ago
Initial Posting Date: 03/11/2025 Application Deadline: 03/25/2025 Agency: Department of Fish and Wildlife Salary Range: $5,325 - $8,148 Position Type: Employee Position Title: Natural Resource...
resources as needed....
Psychiatry Resource Specialist - 40 hours (remote) Boston Children's Hospital
- Waltham, MA
- 9 days ago
- Waltham, MA
- 9 days ago
This Resource Specialist will be responsible for: Working directly with our clinical teams, commercial and government payers, state agencies, behavioral health facilities, community based...
Remote WorkThis Resource Specialist will be responsible for: Working directly with our clinical teams, commercial and government payers, state agencies, behavioral health facilities, community based...
Remote WorkNorman B. Leventhal Map & Education Center Boston Public Library 700 Boylston Street Boston, MA 02116 Date Posted: March 06, 2025 Region: Eastern Massachusetts Category: Education/Instruction...
Knowledge of current community resources. Strong assessment and crisis intervention. Strong collaborative skills and a desire to work in a complex, fast-paced environment....
The CRS is responsible for working with the care team to assist patients in finding community resources related to ongoing SUD treatment, mental health services and other community resources related...
Site: Massachusetts Eye and Ear Infirmary At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our missionfrom doctors, nurses, business people and...
resources related to ongoing SUD treatment, mental health services, and other community resources related to social determinants of health. - The Resource Specialist researches and identifies resources...
Educate patients on healthcare and social services available to them Assist the patients in completing necessary referral forms to request resources Liaise with government resources, community-based...
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Salary for Information and Referral Specialist Jobs in Massachusetts
Required or preferred licenses and certifications for Information and Referral Specialist positions.
Highest Education Level
Information and Referral Specialists in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Information and Referral Specialist position
- Forestry
- Employee Relations
- Human Resources Management
- Leave Administration
- Resource Management
- Water Quality
- Land Management
- Natural Resource Management
- Job Analysis
- Endangered Species
- Community Resources
- Human Services
- Social Services
- Service Coordination
- Client Advocacy
- Suicide Prevention
- Program Implementation
- Cultural Competency
- Program Evaluation
- Special Education
- Social Skills
- Case Management
- Patient Education
- Health Education
- Crisis Management
- Community Outreach
- Client Services
- File Management
- Organizational Development
- Curriculum Development
- Wellness
- Nursing
- Program Development
- Reimbursement
- Referrals
- Implementation
- Prioritizing
- Telephone Skills
- Mentoring
- Flexibility
- Documentation
- Collaboration
- Events
- Spanish
- Bachelor's Degree
- Education Experience
- Employee Development
- Filing
- Reporting
- Teaching
- English
- Regulations
- Policy Development
- Bilingual
- Problem Solving
- Microsoft Office
- Time Management
- Research Skills
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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