Human Services Program Administrator 3

Office of Legal & Acquisition Services

The Bureau of State Hearings conducts fair hearings and provides due process for appeals related to the program benefits administered by the Ohio Department of Job and Family Services and its state partner agencies.

What You'll Do

Under administrative direction, directs support staff and plans and oversees implementation of Ohio Administrative Code rules and forms for state hearings.

• Implements organizational and managerial administrative processes and procedures including pre-hearing resolution, fair hearing benefits, scheduling, data entry, and compliance review.
• Supervises the daily operations of the support staff including receipt of appeals, coordination of data entry, and responding to stakeholder inquiries including phone calls and emails.
• Produces reports including fiscal reports.
• Supervises assigned staff including establishing employee goals, conducting performance reviews, and evaluating staff performance.
• Represents the Bureau of State Hearings at staff meetings, stakeholder meetings, and conferences.

Challenges: The Bureau of State Hearings is a fast-paced, production environment due to the volume of work and the requirement to meet established federal standards and timelines. You should be able to recognize and shift priorities as necessary to meet established timelines. Because the position oversees front line customer interaction, you may come into contact with uncooperative parties in the hearing process.

Necessary Skills:

• You should establish a professional atmosphere as an administrator.
• You should possess basic knowledge of human services policies and procedures and/or adjudicative hearing practices and procedures which can be further developed during the probationary period.
• You should be able to handle sensitive or complex inquiries from stakeholders and be a clear and concise writer.
• You must be able to operate a personal computer and all applicable ODJFS software applications. You must be able to originate and prepare hearing records and reports.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Occasional travel within the state of Ohio.

PN(s): 20036639

The ideal candidate, at minimum, must have the following:

OPTION 1:

• 4 yrs. exp. in project management (i.e., management & development of project/program requirements, design, development, testing/pilot, training & full scale implementation), with experience to be commensurate with project/program &/or position description on file (e.g., specific human service program area, management information sciences, fiscal);

AND

• 12 mos. exp. in budgeting & calculating cost projections of program/projects

Option 2:

• Successful completion of 2 yrs. post-secondary education majoring in business administration, public administration, computer science/information technology, social science, or health, with major being commensurate with project to be assigned

AND

• 12 mos. exp. in budgeting & calculating cost projections of program/projects;

AND

• 12 mos. exp. in project management (i.e., management & development of project/program requirements, design, development, testing/pilot, training & full scale implementation).

Option 3:

• 12 mos. exp. as Project Manager 1, 63381 or IT Project Manager 1, 63384.

Or

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio's E1 Pay Schedule, Pay Range 14. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $39.22 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 14

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$39.22

$41.46

$43.68

$46.05

$48.66

$51.36

$53.49

$55.99

Annual

$81,578

$86,237

$90,854

$95,784

$101,213

$106,829

$111,259

$116,459

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months