VOCA Case Manager

POSITION SUMMARY

The Victim of Crimes Act (VOCA) program addresses the case management needs of clients who consider themselves a victim of crime in the state of Connecticut. This role provides case management services to clients to empower them and improve their self-sufficiency and quality of life. VOCA Case Managers play a crucial role in assisting clients after the trauma of a victimization by developing goals, engaging with victim advocates services, and accessing tangible basic needs and support.

GENERAL DUTIES/ RESPONSIBILITIES:

• Develop client-centered, mutually agreed-on and measurable service plan goals and objectives.
• Record case activity within required timeframes according to agency procedures and requirements
• Successfully engage clients in services as demonstrated by client completion rates, maintained or increased client functioning and client satisfaction rates.
• Assist in case management services appropriate to the personal and cultural identity and language of the client[LB1]
• Provide guidance, direction, advocacy, and support to victims of crime.
• Attend court proceedings, meetings, appointments with clients as scheduled.
• Understand and follow agency policies and procedures. Participate in ongoing supervision, consultation, staff meetings, and appropriate training for agency and contract requirements.
• May provide psycho-education to clients.
• Some travel required, as well as participation in outreach/community events
• Other related duties as needed

QUALIFICATIONS:

• Associates/Bachelor Degree, preferably in a human service field with knowledge of Community Resources.
• Excellent oral and written communication and computer skills. The candidate must have the ability to use computer programs including Microsoft Word and Excel
• Excellent interpersonal skills and ability to engage families from diverse social and ethnic backgrounds
• Strong organizational skills to handle varied duties and responsibilities
• Demonstrated ability to be creative, innovative and resourceful
• Bi-lingual/Cross-cultural experience is preferred.

EMPLOYEE BENEFITS

Catholic Charities offers access to a comprehensive array of benefits, including:

For Good Health: Medical, Prescription, Dental and Vision insurance

For a Secure Future: Life, AD&D and Long-term disability insurance

For Retirement: 403(b) Plan, with employer matching contributions for eligible employees

For Career Advancement: Training and development opportunities

For Work Life Balance: Generous paid time off; including 14 paid holidays, vacation and sick time.

Employee Assistance Program (EAP) - Free and confidential counseling for employee and immediate family

Catholic Charities Inc., Archdiocese of Hartford is in compliance with all applicable discrimination laws. All hiring, promoting, and transferring is done on a non-discriminatory basis without regard to membership in any protected class. EEO/ AA/ M-F/ VET/ DISABLED.