Scheduling and Service Coordinator

Join Home Instead as a Scheduling and Service Coordinator

Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!

Why You'll Love Working with Us

• Generous PTO Program
• Bonus Program
• Competitive pay
• Tuition Reimbursement
• A meaningful career in a vital industry
• Opportunity for growth within the company
• Flexible scheduling that allows for work life balance while still providing consistency and stability.

Key Responsibilities

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Maintain schedules, fostering quality matches and strong relationships
• Monitor, mediate, and log activities in our software system
• Ensure accurate client and Caregiver records
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
• Perform caregiving/on call as needed

Qualifications

• High integrity
• Two-year college degree or work experience equivalent
• Excellent customer service skills and eagerness to learn
• Strong organizational and typing skills
• Ability to excel in a fast-paced, team-oriented environment
• Successful completion of criminal background, MVR, drug screen, TB test, and reference checks
• Ability to travel locally as needed to meet clients/caregivers and provide support
• Flexible availability for occasional after-hours or weekend duties

If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we encourage you to apply today!