Client Services Coordinator, Contract

Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more!

We are hiring a full time contract Client Services Coordinator to work at our Markham office to provide exemplary service and support to our internal and external clients. Full Time shifts available (weekend rotation required). This is a minimum 12 month contract with possibility of extension or permanency.

By joining Spectrum Health Care you will be part of one of Canadas Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the HCCSS representatives regarding client care
• Collects and entrees all pertinent client data into the computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

• Minimum of 2 years working in an office setting
• Must be able to work weekends on rotation
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Ability to multitask and prioritize
• High school diploma or equivalent
• Excellent English written and verbal communication skills (Additional language skills considered an asset)
• Excellent customer service and organizational skills
• Proficient in Word, Outlook and ability to learn proprietary software
• Medical terminology knowledge an asset but not required