Recovery Outreach Specialist

POSITION TITLE: Recovery Outreach Specialist

LOCATION: Murray, KY

STATUS: Full Time, Hourly, Non-Exempt

PROGRAM: VOA Recovery

REPORTS TO: Director of Admission and Outreach

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness

Employee Assistance Plans (EAP)

Health and Wellness Program

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Account

Health Spending Account

Short Term Disability

MetLife Legal Plans

Financial Wellbeing

Competitive Compensation Packages

Life Insurance (company paid)

403b retirement plan with company fund matching

Employee discounts

• Loan forgiveness options through federal programs

(National Health Corp & Public Service Loan Forgiveness)

• All company paid benefits and paid time off effective day one

Work Culture

Commitment Committee

Justice Committee

Integrity Committee

Compassion Committee

Retention Committee

Training & Development

VOA LEAD Program- Leadership Development Program

VOA University - Staff Development

VOA Academy - Clinical Training and Development

JOB SUMMARY & QUALIFICATIONS:

The Recovery Outreach Specialist acts as the first point of contact for clients and community partners, ensuring a smooth and supportive admission experience. This position also supports census development by identifying community needs, strengthening referral networks, and promoting program services to key stakeholders.

This role is very goal driven with a sales focus with skills such as inspiring trust, building strong relationships, and continuing to consistently following up.

• The position requires exceptional communication, customer service, and critical thinking skills.
• This position also requires skills in time management and experience with clinical services.
• Experience with computer programs including Microsoft Word, Excel and Outlook is required.
• The candidate must exhibit compassion toward people living with behavioral health and substance use issues, Hepatitis C and HIV/AIDS and the ability to convey respect to target populations and community partners.
• The candidate must have the background and aptitude to learn and apply Volunteers of America's personnel and program policies and procedures.
• Bachelor's degree in Marketing, Communications, Social Work, Psychology, Public Health, Business, or a related field, or equivalent professional experience.
• Experience in community outreach, marketing, business development, referral management, or relationship management.
• Experience in behavioral health, addiction recovery, or healthcare services.
• Strong communication, professionalism and networking skills with the ability to build trust and lasting partnerships.
• Excellent time management, organization, and critical thinking skills.
• Experience with Microsoft Office programs including Word, Excel, and Outlook.
• Demonstrated compassion and respect for individuals experiencing behavioral health and substance use challenges, including those affected by Hepatitis C and HIV/AIDS

RESPONSIBILITIES:

Community Outreach & Business Development

• Maintain and persistently develop relationships with community partners including hospitals, courts, probation and parole, legal professionals, social service agencies, and healthcare providers to promote admissions.
• Represent VOA professionally at referral generating activities such as outreach visits, presentations, and meetings to educate partners about addiction recovery services. Promote services through networking, community engagement, and marketing initiatives.
• Maintain persistent follow-up with community partners to strengthen relationships and generate qualified leads.

Referral Management & Intake Coordination

• Complete referral screenings, verify insurance and schedule admission appointments.
• Coordinate services with referral agencies to assist clients who have specific treatment needs not addressed by the VOA Mid-States.
• Collaborate with admissions and clinical teams to ensure smooth referral coordination and timely access to services.

Census Development & Program Growth

• Contribute to census development through strategic outreach by monitoring referral trends, assessing community needs and using data.
• Work proactively, persistently and effectively with community partners to optimize outreach efforts to ensure admissions.
• Develop and maintain strategies to meet short- and long-term program census goals

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.