Crisis Intervention Specialist - Temporary

Provides professional level crisis intervention services for the Glendale Fire Department Community Assistance Program.
The Role: The Crisis Intervention Specialist - Temporary -provides professional level crisis intervention services while identifying potential critical situations and offering applicable resources correctly. This team member is responsible for programs, staffing and interacting with the community and providing on-scene crisis intervention.
This position is intended to work 40 hours a week and may participate in associated medical benefits, and sick leave effective the 1st of the month following 30 days of employment. Eligible employees are automatically enrolled in Arizona State Retirement.

1. Coordinates City of Glendale Fire Department crisis intervention services. Maintains certification requirements of volunteers.
2. Recruits and leads students from Colleges and Universities. Responsible to monitor, maintain and evaluate interns as well as track all required incident reporting and record keeping.
3. Provides industry specific training and continued education for volunteers, interns, firefighters, and PEER support.
4. Provides guidance and direction to volunteers/interns on program policies, and procedures. Monitor and guide volunteers/interns with practical reviews, both verbally and written. Complete required intern learning contracts and end of semester reviews.
5. Implements time management of shift work and schedules for adequate coverage.
6. Maintains the volunteer and intern database, tracking attendance, volunteer hours and eligibility.
7. Interacts with the community regarding crisis response related issues. Identifies potential critical situations and offers applicable resources correctly.
8. Acts as a liaison providing information about related programs and services to outside agencies.
9. May present budget recommendations to chain of command.
10. Negotiates with educational institutions for intern contracts on behalf of the department, with approval.
11. Coordinates a clearinghouse for social services through interns (Case management). Attend and participate in professional groups; committees; and meetings with command staff, department managers and direct supervisor.
12. Keeps current on related information at local, state and federal levels.
13. With approval may purchase equipment or supplies.
14. Follows City-wide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring.
15. Operates city vehicles.
16. Performs other related duties as assigned.

A completed masters degree in social work, psychology, counseling, human services or a closely related field from an accredited institution AND a minimum of one (1) year full time experience with on-scene crisis intervention. Additional experience cannot be substituted for this educational requirement.
*A Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker (LMSW), or License in Counseling preferred.

Knowledge of:

• Methods of crisis intervention, behavioral assessment and case management
• Principles and practices of volunteer program administration
• Methods and techniques of recruitment
• Effective interviewing and public speaking techniques
• Methods for diffusing possible hostile situations
• Pertinent Federal, State and local laws, codes and regulations
• Local behavioral health, social services and other community referrals and resources
• Fire Department policies and procedures
• Crisis Response policies and procedures
• Group dynamics and human behavior, ethnicity, and cultures
• Supervision of University and college internships
• Strategic planning for volunteer/intern programs
• Volunteer Management requirements
• Traffic laws, ordinances, and rules involved in motor vehicle operation
• Geography of the community

Skill in:

• Assessing and providing effective intervention resources
• Acting effectively in emergency and crisis situations
• Effective interviewing and public speaking techniques
• Research and data analysis methods and techniques

Ability to:

• Establish and maintain effective working relationships with volunteers, city departments, community service agencies, private business, elected officials and the public
• Plan, organize, implement and coordinate a community-based program
• Work a flexible schedule, (Respond to scenes after business hours, weekends and holidays)
• Maintain confidentiality
• Operate a city vehicle, Mobile Computer Terminal (MCT), Fire Department Issued Radio, and Cell Phone responsibly
• Operate a personal computer (PC) with Microsoft Office Products
• Become proficient on Fire Department Software and flexible to learn new software when introduced
• Complete Online OSHA/FEMA/ HIPPA/Safety trainings upon hire
• Complete Fire Department Drivers Training within 6 months of hire
• Communicate effectively both orally and in writing
• Direct, lead and delegate work
• Carry and respond to alarm room dispatches, cell phone; provide on call service; respond on a 24-hour basis to emergency situations
• Handle multiple projects simultaneously and use good judgment in prioritizing work assignments
• Handle stressful situations autonomously with a positive attitude and work within a team-base environment

Special Requirements -

• Valid Arizona driver's license.
• Possession of a Crisis Intervention Certificate of Attendance (documentation of Crisis Intervention Training) within 1 year of hire.
• Must have current CPR-AED certification within 1 year of hire.
• Must have or obtain an AZ Emergency Medical Technician (EMT-B) certification within 1 year of hire.
• Available to be on call 24/7 on rotating shifts (Which may include working, nights, holidays, and weekends.
• This position is classified as safety-sensitive which requires candidates to successfully undergo drug and alcohol testing prior to employment. They will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. A post-offer physical assessment is required. The City of Glendale will incur the cost of all required testing.

Success Factor Classification Level - Foundational

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This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change. Lift and carry materials weighing up to 50 pounds. Stand or sit for long periods of time. Bend, climb, crawl, kneel and reach objects up to six feet high. Visual and muscular dexterity to operate equipment, computer, and two-way radio and climb in and out standard response units, walk around unreliable terrain at an emergency scene and step over debris. Office environment with exposure to incident emergency settings. Some exposure to extreme weather conditions and crisis scene events and conditions. Works in a variety of stressful and emotional situations on a 24-hour basis, when on-call. Enters, exits, and operates city vehicles.