Office Coordinator III

Posting Details Job #:
042807

Department Code:
40801-7430

Department:
Student Experience

Job Title:
Office Coordinator III

Location:
Syracuse, NY

Campus:
Syracuse, NY

Commitment to On-Campus Experience:
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range:
$19.23 - $22.05

Pay Determination:
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidates education, training, work experience and key competencies; the universitys strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level:
S3

FLSA Status:
Non-exempt

Hours:
Standard University business hours

8:30am 5:00pm (academic year)
8:00am 4:30pm (summer)

Hours may vary based on operational needs.

Job Type:
Full-time

Unionized Position Code:
Not Applicable

Job Description:
The Office Coordinator provides comprehensive administrative, operational, and student support coordination for the Apartment and Off-Campus Living team and departmental operations within Residential Living. This position serves as a central point for office operations, front-facing service delivery, and cross-functional communication supporting approximately 2,500 students living on South Campus and 13,000+ off-campus and commuter students.

The Office Coordinator ensures continuity of operations, supervises student staff, manages key administrative and operational processes, and supports the implementation of departmental and divisional initiatives. The position also manages South Campus key office operations during the summer, including oversight of key distribution and collection processes, supervision of key office student employees, and providing secondary support during the academic year.

This role requires independent judgment in responding to inquiries, coordinating workflows, and resolving complex or sensitive concerns while maintaining alignment with university policies and procedures. Evening and weekend hours are infrequent but may be required based on operational needs, particularly during peak move-in periods during the summer and academic year.

Education and Experience:

• Associates degree required.
• 2- 4 years of administrative experience working in an office environment, preferred.

Skills and Knowledge:

• Demonstrated knowledge and understanding of standard office practices and procedures.
• Demonstrated customer service experience and ability to communicate interpersonally with various internal and external constituents in-person, via email, and via phone.
• Demonstrated ability to work in a large, diverse, fast-paced environment.
• Ability to meet established deadlines, set and manage multiple priorities, and plan effectively.
• Demonstrated ability to supervise student staff.
• Excellent communication skills and team-oriented approach to collaborating with colleagues and stakeholders.
• Demonstrated ability to manage confidential information.
• Demonstrated proficiency in Office 365 (Word, Excel, PowerPoint), Teams, Zoom, and email.
• Ability to be taught and trained on new software and computing programs specific to the department and/or university.
• Demonstrated ability to adhere to university and departmental standards for attendance.

Responsibilities:
Office Operations and Administrative Coordination:

• Coordinate daily office operations, ensuring efficient workflow and consistent service delivery.
• Manage central communication channels (email, phone, in-person), including triage and response to inquiries.
• Schedule meetings, coordinate room reservations, and manage catering logistics for programs and initiatives.
• Responsible for the financial and logistical aspects of event management: site reservation, catering, tent rentals, and other related event implementation requirements. Such events include but are not limited to off-campus welcome; South Campus welcome; off-campus housing fairs; program and tabling initiatives.
• Serve as liaison with campus partners, including Student Engagement, Housing, Fire & Life Safety Services, and Campus Catering, to coordinate logistics and support office and departmental initiatives.
• Ensure office readiness by opening, closing, and maintaining a professional and functional environment during business hours.
• Support implementation of office initiatives and special projects by coordinating logistics, tracking follow-up, and assisting with completion of assigned deliverables.

Student Staff Supervision and Human Resources Coordination:

• Hire, train, supervise, and evaluate front office student employees (typically up to 10), and supervise key office student employees during summer operations, ensuring consistent service delivery and operational continuity.
• Hold student staff accountable to position and departmental expectations, including attendance, service standards, and job performance.
• Oversee scheduling and ensure consistent office suite front desk coverage and adherence to service expectations.
• Process payroll approvals for student employees and community ambassadors.
• Coordinate student hiring and onboarding processes in the Human Resources system.
• Provide ongoing coaching, guidance, and performance feedback to student staff.

Operational Coordination and Systems Management:

• Coordinate scheduling and tracking of 1,000+ annual South Campus health and safety inspections, in collaboration with Fire and Life Safety Services.
• Maintain and reconcile departmental budgets, run transaction reports and provide regular updates to support accurate and timely financial tracking.
• Manage South Campus key office operations during summer, including supervision of student staff, provide direct operational coverage in the absence of student employees to ensure uninterrupted service, prepare summer session key packets, and coordinate summer key and core changes.
• Provide secondary operational support for South Campus key office functions during the academic year, including assistance with staffing, student service, and continuity of operations when needed.
• Support move-in and move-out operations, including key distribution and collection processes.
• Utilize systems (Maxient, Roompact, StarRez) to track student concerns and support communication and operational processes.
• Manage procurement and maintain inventory of office and program supplies.
• Serve as secondary staff member in supporting main campus and residence hall supplies procurement, during times of vacation/eaves of main office administrative staff.

Student Support, Front Desk Oversight, and Education:

• Serve as a point of escalation for complex or sensitive inquiries from students, families, and campus partners.
• Respond to and resolve student concerns related to housing, off-campus living, and policies using sound judgment and discretion.
• Serve as the primary front desk contact in the absence of student staff by greeting visitors, answering phones, responding to inquiries, and directing students, families, and supporters to appropriate resources.
• Ensure continuity of front desk operations by providing coverage during staff absences, vacancies, or peak service periods.
• Ensure accurate and timely referral of inquiries to appropriate campus resources and services.
• Draft and send student communications, including inspection notifications and policy reminders.
• Assist with educational tabling and large-scale welcome events, serving as a visible representative of the office and responding to questions from students, families, and supporters.
• Support execution of departmental student engagement efforts, including coordination of outreach activities and assistance with planning and implementation of events.

Professional Development:

• Participate in informal and formal training sessions offered by Syracuse University and professional associations that guide and influence the departments work (i.e., ACUHO -I, NEACUHO , ACPA ).
• Attend Residential Living Learning & Development training sessions.
• Serve as a member of a departmental work team.

Physical Requirements:
Not Applicable

Tools/Equipment:
Not Applicable

Application Instructions:
In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement:
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans:
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community:
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link:

Job Posting Date:
05/19/2026

Application Deadline:

Full Consideration By:

Job Category:
Staff

Message to Applicants: