Family Services Supervisor I

DIVISION: Court Support Services CLASS DEFINITION: This class is accountable for supervising the staff and operations of a large family services office location or supervising a small office. GUIDELINES FOR CLASS USE: Assignment of Family Services Supervisors to large or small office designations will be determined by the Guidelines for Classification Use promulgated by the Supreme Court. SUPERVISION RECEIVED: Receives general direction from a Family Services Supervisor II or other employee of higher grade. SUPERVISION EXERCISED: Supervises Family Services staff as assigned. EXAMPLES OF DUTIES: Assists the Family Services Supervisor II or, within a small office, plans office workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains office procedures; assists with providing staff training and assistance; conducts performance evaluations; acts as liaison with other operating units, agencies, and outside officials regarding office policies and procedures; may make recommendations on policies or standards; prepares reports and correspondence; represents the Division in court proceedings; reviews and approves contents and recommendations of reports prior to submission to the court; may review and respond to complaints involving staff performance or office procedures and policies; may maintain a caseload of direct services to the court and the public; may testify regarding case studies and provide other direct services as necessary; may assist with overseeing the maintenance of facilities and office equipment; performs related duties as required. MINIMUM QUALIFICATIONS REQUIRED: KNOWLEDGE, SKILL AND ABILITY: Considerable knowledge of complex family and interpersonal dynamics involved in divorce and family violence situations; considerable knowledge of a variety of dispute resolution mechanisms; considerable knowledge of the various legal and financial elements affecting the economics of divorce, including tax consequences, valuation of pensions, businesses, and evaluation of assets; considerable knowledge of the social, cultural, educational, economic, psychological, and legal issues influencing the attitudes and behaviors of clients and their families; considerable knowledge of child development and the impact of divorce on children; considerable knowledge of relevant state and federal laws; considerable knowledge and skills necessary to obtain the confidence of judges and attorneys to effectively negotiate complex issues between opposing attorneys in divorce cases; considerable knowledge of relevant agency policies and procedures; considerable interpersonal skills; considerable oral and written communication skills; considerable interviewing and counseling skills; computer skills; considerable ability to objectively analyze highly conflicted and/or violent situations and the ability to utilize logical, defensible judgment in recommending appropriate solutions or dispositional options; considerable ability to relate to different cultural and economic backgrounds; supervisory ability. EXPERIENCE AND TRAINING: General Experience: A Bachelor's degree and five years of experience providing family and marital counseling, mediation, and dispute resolution services. Special Experience: Two years of the General Experience must have been at or above the level of Family Relations Counselor II. Substitutions Allowed: A Master's degree in the social sciences or a related field may be substituted for one year of the General Experience. SPECIAL REQUIREMENT: Incumbents may be required to travel in the course of their daily work. WORKING CONDITIONS: Incumbents may be exposed to some risk of injury from assaultive/abusive clients.