Case Manager-Bachelor (STAR)

Duties & Responsibilities

Outreach

• Assists in the development and execution of outreach plans and recruitment activities to engage individuals in the community who are eligible and willing to participate in the
• Establishes and cultivates strategic relationships with internal and external s
• Develops and maintains partnerships with employers, staffing agencies, and other sources related to employment.
• Partners with ethnic community and/or faith-based organizations and providers to develop, deliver, and/or promote culturally and linguistically appropriate services for population served.
• Maintains a comprehensive list of community service providers and potential
• Documents outreach activities and

Screening & Intake

• Provides information to those in the community regarding the admission process and coordinates appointments as necessary.

• Conducts pre-screen for potential individuals within 7 days of referral to validate eligibility, giving priority to consumers that meet the priority criteria and with urgent needs or emergency situations.
• Coordinates intake activities with consumers to gather information necessary to identify critical service needs and/or determine when a more intensive service is necessary.
• Facilitates emergency assistance service for individuals served that reduce risk of homelessness and food insecurity.
• Individuals who cannot be served or cannot be served promptly are referred or connected to appropriate resources for the provision of interim services.
• Ensures intake documentation is gathered and completed timely and accurately.
• Enters intake information into agency and funding source databases within required timeframes.
• Creates consumer files.

Case Management

• Manages caseload as assigned.
• Conducts assessments that are individualized, culturally and linguistically responsive, and completed within an established timeframe.
• Provides strength-based, trauma-informed case management services either directly or by referral to include but not limited in the following areas: family strengthening, employment related services, housing, transportation, budgeting and money management, public assistance, medical and dental care, legal assistance, child care, social, cultural, recreational, and religious activities.
• Collaborates with interdisciplinary team in development of wellness service plans, the provision of information, referral and confirmed linkage to care for case management needs included in the aftercare and/or treatment plan.
• Coordinates service delivery with other community providers, bridging service gaps.
• Ensures consumers receive the appropriate advocacy support and mediate barriers to services.
• Assists with access to the full array of services to which consumers are eligible for.
• Assists individuals and families with the completion of SNAP applications, as applicable.
• Provides employment preparedness activities including but not limited to; job searches, resume writing, and interview skills.
• Conducts at minimum quarterly reviews to assess service plan implementation, progress toward achieving goals, and desired outcomes; and the continuing appropriateness of the agreed upon service goals.
• Supports consumers in the timely completion of service plan goals and objectives.
• Completes aftercare plan, follow-up activities, and closing summary.
• Actively participates in weekly multidisciplinary meetings to ensure delivery of services and review of cases.

Coaching/Teaching duties

• Facilitates evidenced based instruction and coaching that include family enrichment/strengthening, financial literacy, and/or other trainings as assigned.
• Adheres to curriculum.
• Ensures information is disseminated prior to classes/sessions.

Compliance and Reporting

• Maintains all required documentation well organized in the file.
• Completes required/ requested reports in a timely and accurate manner.
• Adheres to fidelity of evidence-based curriculums.
• Completes descriptive case notes.
• Maintain attendance record of all participants for each group.
• Records and aggregates qualitative and quantitative data as assigned.
• Ensures contract performance outcome measures are met.
• Adheres to all agency Policies and Procedures, program guidelines, funding, licensing regulations and accreditation standards.
• Monitors the compliance of safety and health precautions and monitors staff compliance according to all governing bodies’ policies and procedures.
• Meets with interdisciplinary team to discuss coordination of services for individuals served.
• Participates in the Performance Quality Improvement process.

Additional Duties

• Participates in all required or requested meetings and trainings.
• Completes other tasks as requested by supervisor.

Physical Demands

• Must possess a valid Florida Driver’s License.
• Ability to bend, stoop, stretch, squat, kneel, push, pull, crawl and sit as part of work environment.

Educational & Experiential Requirements

• Bachelor’s in social work or related area of study.
• Bilingual in English/Spanish required.
• 1 year of case management experience.
• Mental Health First Aid certified or achieved within 6 months of employment.

Reporting to this position

• N/A