Prototypes- Pasadena Mental Health Clinic - Case Manager

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Prototypes Pasadena Outpatient Behavioral Health Services provides comprehensive mental health services for our community ages birth through older age. Our continuum of care ranges from prevention and early intervention to intensive outpatient services for those with more serious and chronic conditions, including Full-Service Partnership (FSP) services. Staff provide services at our Prototypes sites and in the community. These services can include individual and group services, medication support, case management, and coordination with other healthcare services.

The Case Manager delivers client services by coordinating care within the organization's continuum of services and with external human services providers. They collaborate closely with clients to assist in completing intake paperwork, outcome assessments, and applying for benefits. Working alongside a multidisciplinary team, Case Manager I ensures optimal treatment outcomes aligned with HealthRIGHT 360's philosophy, goals, policies, mission, and vision. Services are provided flexibly across outpatient offices, residential treatment settings, or in the community as dictated by client needs and program requirements.

This is a union position.

KEY RESPONSIBILITIES

Case Management and Client Support

• Complete case management assessment and enter financial and benefit information during client admission.
• Monitor client's progress towards treatment plan goals and provide input.
• Support client in Medi-Cal application or transfer.
• Assess client’s case management needs and complete release of information.
• Connect clients to various services: benefits, healthcare, employment, housing, outpatient substance use services, etc.
• Coordinate external service linkage and communication (appointments, probation, child visits, court minute orders, etc.).
• Complete VI-SPDAT and connect client to housing options.
• Collaborate with clients on rehabilitation goals.
• Prepare clients for job search and aid with resume writing.
• Provide treatment oversight for case management services.
• Provide translation services as needed.
• Complete client UA tests and documents results (if assigned).
• Transport clients as needed.

Child Specific

• Provide support for parents and caregivers to strengthen the family members’ network of relationships and community resources.
• Provide field-based services as required by the program.
• Collaborate with school staff, and advocate and participate in IEP or 504 plan meetings as needed.

FSP-Specific

• Complete and submit rent invoices/ flex fund request/ and vendor check requests as needed.
• Complete KEC/OMA’s at scheduled due date.
• Participate in the Outreach and Engagement Process (including commuting into the field as needed).

CRP-Specific

• Outreach and engagement for referred individuals and clients struggling to meet probation mandates (Including commuting into the field as needed).
• Complete weekly outreach and engagement reports.
• Provide jail in-reach and post-release case management as needed. (Services may take place in the office, jails, and probation hubs).
• Collaborate with clients and their families to support reintegration into the community.
• Coordinate and collaborate with law enforcement to promote compliance and increase the likelihood of success of the client.
• Assist with the development of groups and activities that meet the needs of the clients served.
• Offer peer support to clients when needed to obtain needed community resources.
• Collaborate with outside agencies to help clients obtain needed community resources (housing, sober livings, substance abuse recovery agencies, medical facilities, employment/education agencies, DPSS, DMV or other needed resources).

Documentation

• Write progress notes within 24 hours of service delivery.
• Write client progress letters and court reports with supervisor approval.
• Maintain compliance with clinical documentation standards (HIPAA, 42-CFR, DMH, SAPC).
• Complete Peer Reviews (Chart Audits) in a timely manner.

Administrative and Other Duties

• Seek clinical consultation in new or high-risk situations.
• Maintain expected client care hours and productivity.
• Attend and actively participate in assigned supervision.
• Participate in agency, team, and assigned meetings.
• Participate in training opportunities and complete assigned training.
• Communicate collaboratively with all members of the behavioral health team.
• Arrange work schedule according to program needs.
• Read and respond to emails daily.

• Maintain compliance with agency policies and procedures.
• Maintain compliance with all relevant standards and regulations.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License and access to registered and insured transportation.

Experience

• Two years’ case management experience or behavioral health work experience.
• Experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.

Background Check and Other Requirements

• Capable of obtaining and maintaining a satisfactory background check. Applicants must not be on parole or probation due to funding regulations. Qualified candidates with a criminal record will be considered for employment.
• Capable of meeting health screening and tuberculosis testing requirements.
• Capable of meeting program requirements.