PFDP - Case Manager

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

The Prototypes Pre-Filing Diversion Program, a program of HealthRIGHT 360, is part of a Los Angeles County-wide initiative, seeks to reimagine the justice system by diverting individuals arrested for misdemeanors and non-serious, non-violent felonies from criminal charges to community-based support services. ATI addresses key factors leading to incarceration, including homelessness, mental health, addiction, and lack of employment opportunities. Through collaboration with law enforcement and district attorneys, PFDP is working to build a sustainable network of providers that enhances the community's ability to support those in need.

Under the guidance of the Program Manager, the Case Manager for PFDP will carry a maximum caseload of 30 clients and will connect them to essential community-based services to create a solid foundation of support and prevent incarceration. This includes coordinating access to housing, healthcare, substance abuse treatment, and social services.

The Case Manager will enhance the continuum of care by providing client-centered, supportive services. As a field-based position, the Case Manager will meet clients in various community settings, including their homes, shelters, or residential facilities. This role will be utilizing trauma-informed practices, restorative justice, harm reduction strategies, resilience-building, and community safety planning to reduce recidivism.

This is a union position.

KEY RESPONSIBILITIES

Case Management

• Maintain a caseload of up to 30 clients.
• Collaboratively develop and implement an individualized care plan within 30 days of program enrollment through needs assessment, identification of strengths, and definition of goals.
• Assess clients at the point of enrollment and provide appropriate linkages and referrals to needed services through an individualized care plan.
• Accompany clients to key primary care, specialty care, SUD, and mental health appointments (especially after release from hospitals, jail, or prison).
• Prepare the client for the visit, attend the visit with the client, and, following the visit, help the client follow through on the plan developed with the primary care provider during the visit.
• Provide court date reminders and assist with transportation needs related to scheduled court dates.
• Visit clients in the hospitals or emergency departments and support them in their transitions back to their primary care and behavioral health providers.
• Research life skills and community participation for clients, including providing group programming in these areas.
• Monitor any legal issues and make appropriate referrals to overcome barriers to accessing and maintaining permanent housing and supportive services (e.g., credit history, criminal records, and pending warrants).
• Coach, advocate, refer, and link clients to mental health and addiction treatment, including assistance with housing, benefits, employment, education, transportation, childcare, medical, and other services.
• Help clients gain, restore, improve, and/or maintain daily independent living, social/leisure, and personal hygiene skills.
• Assist clients with budgeting and money management, including, but not limited to, assistance with household budgeting, overcoming bad credit, no credit, and/or eviction histories and arranging for representative payees for Participants who require assistance in money management.
• Engage clients in ongoing follow-up and motivate them to support their goals.
• Empathetically support and provide feedback that is trauma-informed and culturally competent.
• Conduct engagement and enrollment of clients.
• Obtain all appropriate consents and authorizations, including any county-required forms.
• Serve as the central point of contact for the clients through which care and services are coordinated.
• Meet clients at least once a week in person, by phone, or online for the duration of their enrollment.

Field-Based Responsibilities

• Meet clients at their physical locations and cater to their individual needs.
• Conduct case management activities in locations most attainable and desirable for clients.
• Have access to office space for case management activities and attend required training and meetings as needed.
• Submit mileage for field-based case management activities for reimbursement.
  Administration
• Maintain all documentation at a high standard, completed in a timely manner, and accurate.
• Maintain confidentiality in compliance with agency, HIPAA, and 42-CFR standards.
• Interface with a multidisciplinary team in treatment planning and service delivery.
• Communicate with prosecuting agencies within 48 hours if a client leaves the program.
• Adhere to all policies and procedures established by HealthRIGHT 360's Health & Safety program, including but not limited to participating in emergency preparedness drills, reporting any potential safety hazards to the appropriate party, and following proper protocols for response to emergency situations.
• Complete assigned training in a timely manner.
• Attend and participate in meetings.
• Provide outreach and case management services in the Los Angeles County jails.

Other duties as assigned.

QUALIFICATIONS

Education and Experience

• Option I:
  • High school diploma or equivalent.
  • At least three years’ experience providing case management with justice-involved individuals and families.

• Option II:
  • Bachelor’s degree in related field.
  • At least two years’ experience providing case management with justice-involved individuals and families.

• Experience in working with families from low SES communities, diverse cultural ethnic, and linguistic backgrounds.
• Experience working successfully with issues of substance abuse, mental health, or co-occurring disorders, and other potential barriers to economic self-sufficiency.

Certification and Licensure

• Valid registration or certification as a substance abuse counselor from a certifying agency (CCAPP, CAADE, CADTP) is preferred.
• Current First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California driver’s license and access to registered and insured transportation preferred.