Housing Case Manager Sure Program

The Housing Case Manager is responsible for assessing and coordinating housing interventions, assessment, care and coordination for Care Resource clients.

ESSENTIAL JOB RESPONSIBILITIES

HOPWA and Other Housing Opportunities Coordination:

• Screen and assess all new clients for SURE Program, Rapid Re-Housing, Permanent Supportive Housing, and other housing opportunities according to the intake schedule. (e.g., Section 8; Homeless Assistance Programming; Rental Assistance; Move-In Assistance; Rapid Re-Housing; Permanent Supportive Housing)
• Complete applications for Housing Assistance programs and other social services.
• Determine eligibility for Housing Assistance programs and other social services.
• Identify resources and refer to appropriate housing programs.
• Follow up on clients' housing stability (Housing, Medical and Treatment Adherence).
• Refer clients to SURE Program, Permanent Supportive Housing, Rapid Re-Housing, Elderly Programs, Medical, Dental, Behavioral Health and services requested.

Caseload Management:

• Maintain an average annual active caseload as assigned by the manager and the program.
• Act as a liaison when required to ensure clients are properly referred to agency programs or external services, and to remove barriers to treatment and care.

Service Planning and Documentation:

• Ensure all documentation is timely, accurate, legible and clear.
• Empower clients to participate in their treatment planning as needed.
• Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.
• Input client information using electronic data entry, according to agency and departmental guidelines.
• Maintain an accurate record on time sheets reflecting time spent in program work.
• Prepare necessary program reports and records as requested by the supervisor and/or manager.

Manage Resources:

• Maintain comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.
• Support billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, Provider Enterprise, CaseWatch, Service Point, NextGen and Electronic Health records).
• Participate in staff training sessions within the timeframes specified and as required by the agency or the funding source.

Community Involvement:

• Participate in agency developmental activities as requested.
• Other duties as assigned.

Safety:

• Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
• Understand and appropriately act upon assigned role in Emergency Code System.
• Understand and perform assigned role in agency's Continuity of Operations Plan (COOP).

Culture of Service: 3 C's

Compassion

Greet internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listen to internal or external customer (i.e. patient, client, staff, vendor) attentively, reassure an understanding of the request and providing appropriate options or resolutions.

Competency

Provide required services by following established protocols, and when needed procure additional help to answer questions ensuring appropriate services are delivered.

Commitment

Take initiative and anticipate internal or external customer needs by engaging them in the process and follow up as needed.

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective response is provided.

Other

Participates in agency developmental activities as requested.

Other duties as assigned.

JOB SPECIFICATIONS

Education:

Bachelor's Degree in public health administration, social services, or related field.

Job Knowledge and Skills:

Bilingual (English Spanish/ English-Creole) is preferred. Knowledge of homeless community resources and community services is required. Computer knowledge should include Microsoft Word and Excel. Good organizational and teamwork skills. Excellent communication, decision making and problem-solving skills. Ability to work with multicultural and diverse population is required.

Contact Responsibility:

The responsibility for internal and external contacts is frequent and important.

Other:

Own transportation required.

PHYSICAL REQUIREMENTS

This work requires the following physical activities: constant vision for close work, sitting, walking, hearing, talking in person and talking on the phone. Frequent sitting, walking, bending, standing, and stretching are required. Occasional driving and climbing are required. Work is performed in an office setting.