Lead Doula/Family Case Manager

We are offering a $1,000.00 sign on bonus, $1,000.00 six-month retention bonus and a 1 year $1,000.00 retention bonus

We are excited to announce that we are offering new services to our community members in need! We are looking for a Lead Doula/Family Case Manager, who will be responsible for coordinating and monitoring family support services for Healthy Families clients which require more complex levels of assistance and support. As a Lead Doula/Family Case Manager, preferably bilingual in Spanish, you will be providing ongoing reflective and administrative supervision to doula program staff and to case managers serving at-risk families with young children to ensure that services are client-centered, and grant deliverables are met.

This is a full-time, primarily office based, position with benefits. Hours are generally Monday through Friday from 8:00 am until 4:30 pm,

• Provides reflective and administrative supervision to Doulas and Case Manager(s) including providing support on an on-call basis.
• Monitors client cases for compliance with program requirements; evaluates outcomes to determine program effectiveness
• Conducts file and program audits.
• Recommends and implements service delivery changes to increase program accessibility.
• Ensures the integration of multiple services in order to achieve a comprehensive approach to client care.
• Keeps up to date on grant, program and reporting requirements.
• Identifies and resolves employee relations and performance issues.
• Provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff.
• Evaluates employee productivity and sets clear goals and expectations.
• Acts as a liaison to community providers to provide support, expertise and linkage to early child home visiting resources.
• Participates in emergency response activities as assigned.
• Maintains required training, licensure and/or certification; maintains confidentiality of privileged information and adheres to patient privacy laws.
• Demonstrates sensitivity and understanding of diversity and various cultures.
• Available to respond to clients and/or customers, either in person or over the phone, during assigned business hours as well as providing support on an on-call basis.
• Records and maintains records of supervisory and training activities as well as staff competencies and needs, including supervision notes and orientation and training records.
• Provides observations/assessments of Case Manager and Doula visits with families and talks to families in response to family questions to ensure services are responsive to family needs.
• As a trained doula, the Lead Doula/Family Case Manager is on-call 24/7 to support doulas when attending participant births and also provides back-up coverage for births.
• Provides support and consultation to doulas and case managers when needed.
• Coordinates and supports Prenatal groups, supporting doulas and providing back-up coverage in leading groups on topics including nutrition, the reproductive system, the process of normal labor, routine hospital practices, routine newborn care, normal newborn behaviors, feeding methods (breastfeeding and formula preparation), and the normal physiological changes of the immediate postnatal period.

The preferred candidate will have a bachelors degree in human service-related fields such as social work, early childhood education, psychology, or other healthcare related programming and one year of experience working with the maternal and child health population and/or home visiting.

Prior birth Doula, childbirth education, and/or home visiting or relevant life experience is preferred for candidates with a bachelors degree in a human services field. Prior birth Doula, childbirth education, and/or home visiting or relevant life experience is required for candidates with a minimum high school diploma or equivalent. DONA Birth Doula and Childbirth education training is required within 6 months (and certification within 3 years); Healthy Families America Foundations and Frog training will be required and provided as part of employment. Prior training in Healthy Families America model and Infant and early childhood mental health credential is preferred.

Experience working with culturally and linguistically diverse families and a bilingual, Spanish speaking candidate is strongly preferred

Must have dependable transportation, valid drivers license, proof of auto insurance, and ability to drive to multiple locations primarily in DuPage County, with travel outside of the County as needed.

Must be willing to work flexible work hours including some evenings, weekends, and holidays. Will be available 24/7 to Doula participant families for labor and delivery support. Provides back-up assistance or coverage for other doulas. On-call for attendance at labor and delivery and the ability to be flexible and available for visits based on the parents schedule.

Ability to lift and carry up to 20 pounds. Ability to push/pull up to 10 pounds. This job may require long hours of standing, being on your feet and bending and shifting your position.