Program Manager (Hybrid)

JOB TITLE: Program Manager (Clinical – LMFT, LCSW, LPCC)
Department: Housing Full-Service Partnership (FSP)- San Bernardino County
Reports To: Director of Clinical Services
Classification: Exempt I Full-Time
REQUISITION NUMBER: 1657

SUMMARY:

Lead a dynamic team providing comprehensive mental health and housing support to adults with serious mental illness in San Bernardino County. As a licensed clinician, you’ll oversee clinical and administrative operations, ensure compliance with DBH and Medi-Cal standards, and foster a trauma-informed, recovery-oriented environment. Enjoy a competitive salary $88,000–$95,000, comprehensive benefits, and opportunities for professional growth. Join a mission-driven organization dedicated to hope, wellness, and collaborative relationships.

KEY RESPONSIBILITIES:

Leadership & Clinical Oversight

• Lead and supervise clinical and case management staff, ensuring alignment with the

Housing First and Recovery Model.

• Facilitate weekly team meetings and provide direct clinical guidance on case progress.

• Provide direct supervision, support, and training to team members; ensure team meets productivity standards.

• Oversee clinical service provision, including crisis intervention, individual rehabilitation, and medication management coordination.

• Serve as clinical lead for on-call coverage, ensuring 24/7 access to support services.

Program Administration

• Oversee day-to-day operations to ensure appropriate staffing, program census coverage, and clinical workflows.

• Manage program budget and outcomes to meet contract revenue requirements.

• Authorize timesheets, mileage, performance evaluations, and service documentation.

• Coordinate hiring, onboarding, and ongoing development of staff in collaboration with the Director of Clinical Services and Quality Management.

Quality Assurance & Compliance

• Ensure all documentation meets DBH, Medi-Cal, and Welligent ERRS standards.

• Monitor service delivery for fidelity to evidence-based practices (e.g., CBT, DBT, MI, TIC).

• Partner with QA Manager to implement compliance protocols and third-party billing readiness.

• Co-sign clinical documentation as required by licensure standards.

Community Engagement & Communication

• Act as liaison with DBH, Continuum of Care (CoC) partners, and other community stakeholders.

• Represent Step Up at local management meetings, QA groups, and collaborative provider forums.

• Manage external communication and referrals related to clinical program services.

QUALIFICATIONS:

• Current CA license as an LMFT, LCSW, or LPCC in good standing.
• 2 years of clinical experience working with adults diagnosed with chronic mental illness

• Experience supervising interdisciplinary staff and/or interns.

• Strong knowledge of DBH/Medi-Cal documentation standards, housing support models, and mental health best practices.

• Proficiency in Electronic Health Records (EHR), especially Welligent.

• Valid California driver's license, auto insurance, and reliable transportation required.

SKILLS & COMPETENCIES:

• Expertise in DSM-5, clinical assessments, and level-of-functioning evaluations.

• Proficiency in trauma-informed care, recovery-oriented practice, and culturally responsive service delivery.

· Strong leadership, time management, and organizational skills.

• Capacity to work independently in the field and maintain professional boundaries under challenging circumstances.

PHYSICAL & ENVIRONMENTAL REQUIREMENTS:

• Frequent walking, sitting, driving, and computer use.

• Occasional lifting of up to 15 pounds.

• Exposure to field-based work with individuals experiencing homelessness, including conditions involving poor hygiene, bedbugs, and emotionally intense encounters.

• Training provided in crisis de-escalation and safety

STEP UP CORE VALUES:
All staff are expected to embody Step Up's Core Values in all interactions: HOPE, WELLNESS, VOICE & CHOICE, RESPECT, and COLLABORATIVE RELATIONSHIPS.

Step Up is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.

Job Type: Full-time

Pay: $88,000.00 - $95,000.00 per year

Benefits

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• working with adults with chronic mental illness: 2 years (Preferred)
• Medical documentation: 1 year (Preferred)

License/Certification:

• LMFT (Preferred)
• Licensed Certified Social Worker (Preferred)
• LPCC (Preferred)

Work Location: Hybrid remote in San Bernardino, CA 92401