Director, Clinical Program Behavioral Health

Location: This position is located at our Dublin, OH campus.

Who weare

Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors.

We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

About the role

The Director of Clinical Program, Behavioral Health oversees the strategic direction of Quantum's behavioral health program, developing and implementing programs, ensuring compliance with regulations, program evaluation, and providing clinical leadership to deliver high-quality mental health services to members and clients. Working closely with other healthcare professionals to integrate behavioral health care into the broader clinical management of our members. The Director ensures that the organization not only meets its goals for high-quality care but also drives meaningful improvements in the health and well-being of the populations served.

What you'll do

Develop and execute a comprehensive behavioral health strategy that aligns with the organization's mission and goals, ensuring measurable improvements in patient care, outcomes, and operational efficiency.

Lead and manage the behavioral health team to ensure high-quality, evidence-based practices and services, meeting or exceeding departmental performance benchmarks.

Drive initiatives that promote a culture of continuous improvement, fostering collaboration and engagement among clinical and administrative staff.

Design, implement, and evaluate behavioral health programs that demonstrate a positive impact on patient recovery, satisfaction, and retention.

Ensure that behavioral health services meet the specific needs of the population served, addressing both immediate and long-term mental health and substance use challenges.

Monitor and evaluate program effectiveness using data-driven metrics and make adjustments to enhance patient outcomes.

Optimize operational processes to ensure timely and effective delivery of behavioral health services, meeting or exceeding established service delivery benchmarks.

Oversee budgeting and resource allocation, ensuring financial sustainability while maintaining the quality of care.

Ensure compliance with all relevant regulations, licensing, and accreditation standards, including maintaining a high level of satisfaction during audits. Ensure provisions of Mental Health Parity and Addictions Act (MHPAEA) are considered in program development and delivery.

Establish and monitor key performance indicators (KPIs) related to clinical outcomes, such as patient recovery rates, readmission rates, and patient satisfaction scores.

Lead efforts to improve clinical quality, ensuring the implementation of best practices and evidence-based therapeutic interventions that lead to measurable improvements in patient health.

Oversee the development and execution of training programs to ensure staff competency and adherence to clinical standards.

Establish and maintain relationships with key stakeholders, including community partners, health systems, TPAs and insurance carriers, and government agencies to ensure access to resources, funding, and collaborative opportunities.

Lead initiatives aimed at reducing the stigma surrounding mental health and promoting awareness and access to behavioral health services within the community.

Act as a liaison to en