Case Manager

The Case Manager is responsible for building strong communication and relationships with clients and their collateral partners, including schools, funding partners, therapists, agencies, clinicians, supervisors, and foster homes. This role involves setting limits for youth, developing interventions, and setting goals for individual success in collaboration with the client's guardians, therapists, and other providers. The Case Manager will initiate and monitor external recommendation processes and treatment planning for their caseload, ensuring compliance with policies and procedures, including all contract sources. They will also interact effectively and report timely for computer reports, tracking, and paper reports according to agency protocols. As needed, participation in on-call services is required. Furthermore, the Case Manager will represent the agency on task forces and community boards regarding interests and possess strong interpersonal skills throughout all levels of the agency. Attendance at meetings across the agency and with collateral partners is expected, along with staying informed about trends and significant events in the field of Human Services and Case Management.

Responsibilities

• Build and maintain communication and relationships with clients and collateral partners.
• Set limits and develop interventions for youth.
• Collaborate with guardians, therapists, and providers to set goals for individual success.
• Initiate and monitor recommendation processes and treatment planning for clients.
• Ensure compliance with policies, procedures, and contract sources.
• Report timely and effectively as directed for computer and paper reports.
• Participate in on-call services as needed.
• Represent the agency on task forces and community boards.
• Attend meetings throughout the agency and with collateral partners.
• Keep abreast of trends and significant events in Human Services and Case Management.
• Analyze situations, identify problems, and evaluate alternative courses of action.
• Plan and organize work effectively to ensure completion.
• Exercise discretion and judgment under supervisor guidance.
• Maintain the highest level of confidentiality.
• Document work accurately and share appropriately within the agency and with partners.

• Case management
• Care management
• Customer service
• Health care
• Analytics and problem-solving
• Detail-oriented
• Exceptional communication skills
• Proactive and takes initiative
• Time management skills
• Pediatric and Social work
• Bachelor's Degree
• Valid driver's license
• Verification of personal auto insurance

• Experience in working with children from troubled backgrounds
• Training in trauma-informed care
• Experience in residential homes and foster care programs

The work environment includes a typical office setting with common areas and offices, where the noise level is generally low to moderate. Additionally, work may be conducted in individual homes with environments unknown to the agency. The schedule is Monday to Friday, 9am-5pm, with potential for extended hours or weekend work if needed. Dress code is business casual. Benefits include tuition reimbursement, starting with 2 weeks of PTO, 12 paid holidays, up to 5 weeks PTO after 10 years, and 55 cent mileage reimbursement.

Pay and Benefits

The pay range for this position is $49920.00 - $52000.00/yr.

health, vision, dental, 401k, walking path, massage room, dog friendly office

Workplace Type

This is a fully onsite position in Easthampton,MA.

Application Deadline

This position is anticipated to close on Jun 30, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email ... for other accommodation options.