Employee Benefits Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is Seeking an Employee Benefits Specialist to join our growing team in Greensboro, NC .

The purpose of the Employee Benefits Specialist is to provide prompt, efficient, and high-quality support within a high-volume insurance center. The focus of the role is assisting the Customer Success Representatives in the servicing of the benefit consulting responsibilities for our customers . Applying technical expertise to retain customers and administer marketing and renewal functions.

How You Will Contribute

• Support a team of Customer Success Representatives (CSR)

• Basic level of compliance, benchmarking, renewal & marketing, reporting & analytics and able to perform these functions with little guidance.

• Aid with onboarding new customers by gathering necessary documents, then reviewing documents prior to submission for completeness.

• Assist customers with daily service functions and frequent ad hoc requests.

• Create, review and edit employee benefit guides, benefit manuals and other customer materials as requested.

• Communicate with carriers regarding customer billing discrepancies or simple claims issues

• Draft employee communication materials for peer review by fellow SBI Service Team Members

• Assist with processing adds, terms or changes to employee enrollments

• Gathering and preparing renewal and installation paperwork

• Compliance Document Creation and/ review

• Support in crafting alternative renewal options/presentations for customers, new business. Including requesting quotes from carriers directly as needed.

• Other duties may be assigned.

Licenses and Certifications:

• Must have and maintain active Life, Accident & Health Licenses or successfully obtain the licenses in the state of residence within the first 3 months of employment.

Skills & Experience to Be Successful

• 1+ years of employee benefits experience with a thorough understanding and knowledge of employee benefits.

• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, and Power Point.

• Problem solving, critical thinking, excellent written and verbal communication, exceptional customer service and interpersonal skills.

• High school diploma.

• Detail oriented with excellent organizational skills.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".