Co-Response Care Coordinator

Ranked one of Tennessees top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Co-Response Care Coordinator (Nashville, TN)

JOB SUMMARY: Provide face-to-face and telephone follow up and resource coordination to consumers serviced by the REACH/PIC Programs. Provide mental health support and care coordination while completing follow-ups and co-responding with the Partners in Care/REACH Programs

RESPONSIBILITIES:

• Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
• Ensure consumers are seen upon discharge from the hospital and Diversion Services within Agency standards.
• Ensure timely and appropriate documentation as required by the Agency.
• Develop and maintain community relations through prompt follow through with contacts
• Ensure efficient transition of consumers when needed within the Agency and the community.
• Respond to urgent/crisis consumer needs as with coordination with Co-Response supervisors, Co-Response counselors, and Co-Response program managers
• Able to reliably work independently with minimum structure and supervision.
• Provide on-going outreach and in-reach to individuals encountered and identified by Co-Response team in the community
• Advocate for consumers needs to be met.
• Refer consumers to appropriate services
• Follow-up with consumers and other agencies to ensure consumer needs have been addressed.
• Re-engage or re-establish contact with consumers who have not followed through on necessary services
• Develop rapport with individuals identified by Co-Response team to assess and assist with their needs.
• Research and be familiar with available resources and share resources with appropriate Co-Response staff.
• Develop and maintain relationships with other agency staff to facilitate teamwork among the community.
• Develop and maintain community and MHC inter-departmental relations including prompt follow-up with all contacts.
• Coordinate Transportation for consumers as needed to assist in linking to resources.
• Participate in community coordinated events, campaigns, and initiatives as deemed appropriate by Program Manager.
• Collaborate with other agencies.
• Able to approach and effectively work with individuals in all types of settings including individuals on the streets, in encampments, shelters, apartments, and homes.
• Facilitate trainings and information sessions for community partners

OTHER RESPONSIBILITIES:

• Comply with Metro Nashville Fire department and Metro Nashville Police Department (MNPD) policies pertaining to professional conduct and reporting close personal relationships to MHC department administration.
• Res pon sib l e f o r a t t end i n g a ll m a nd a t o ry i n - s e r v ices, c on ti nu ing e du c a ti o n an d an n ua l h ea lth re q u i r e m en ts
• C omp ly w ith a ll C o rp o rate C o mp l ia n ce po l i ci e s, p ractices a n d p ro c e du res
• Re po rt a ll un e t h ical a ct i v ities to s upe r v isor, Corp o ra t e C o mp l i an c e O f f i c e , V a lu e s H o tline n u m b e r or H u m a n R e s ou rce Di r e ct o r
• Co m p ly w ith a ll O SHA an d s a f e ty po l i cies, p r a ctic e s, a n d p roc e d u re s . R e p o rt a ll un s a fe p r a ctic e s o r accid e n ts to s u p e r v iso r , S a f e ty Su p e r v isor and / o r O S HA Co o rd i na t o r
• W i ll b e c o m p l i an t w ith t h e r e le v an t re g u l a ti on s c on c e rn i n g th e p r i v a cy an d s e c u r i ty o f c on s u m e r s p rot e c t e d hea l t h i n f o r m a ti o n (PHI) a s e s t ab l i s he d b y t h e H e a lth I n s u r a n ce P o rta b i l ity an d A c c o u n t a b i l ity A ct o f 1 9 9 6 (HI P AA)
• P a rtic i pa t e in p r oa cti v e te a m e f fo rts to a c h ie v e d e pa r t me n t a l a n d c o mp a n y g oa ls
• P e r f o rm o t he r d u ti e s a s a ssi g ned
• Pro v ide l eade r s h ip to o t he rs t h r ou g h e x a m p le an d s ha r i n g o f k no w le d g e /skills
• Follow a ll po l i cies a n d p ro c e d u res s e t b y th e A g en c y

REQUIREMENTS:

• A mental health professional with specialized training in crisis intervention with a minimum of a Bachelors degree in a related field (counseling, psychology or social work)
• V a l i d T e n n e ss e e Dr i v e r s L ice n se
• Acc e p t ab le Cr i m i n a l B a ck g ro u n d In v e sti g a ti o n
• P e rso n a l A u t o m o b i l e In s u r a n ce
• F Endorsement
• Cell Phone

ABOUT YOU:

Interpersonal Skills

• Demonstrates the ability to work independently to make critical decisions and to work collaboratively as an integral part of a team (crisis team and agency wide team).
• Assists teammates when needed.
• Has the ability to initiate, develop and maintain effective working relationships with Consumers, families, law enforcement and other referral sources.
• Understands and is able to use conflict resolution and negotiation skills in order to defuse difficult situations.
• Demonstrates professionalism and empathy with Consumers and referral sources.

Assessment and Intervention Skills

• Ability to evaluate risk factors and potential risk factors during assessments.
• Ability to thoroughly and accurately explain and document assessment and recommended interventions/dispositions.
• Solid working knowledge of the DSM diagnostic guidelines.

Recovery Focused

• Utilizes less restrictive alternatives appropriately to address Consumer needs.
• Ability to identify and utilize Consumers natural supports when available.
• Comprehensive knowledge of community resources and ability to link individuals to appropriate resource.

Customer Service

• Internal & external customer service indicative of mutual respect & trust

Reporting t o this Po s ition:

• N o n e

P h y s i ca l De ma nds a n d W o r k E n v ironm e n t :

T h e p h y sical de m and s an d w o rk e n v i r onmen t c ha rac t e r i stics de scr ib e d h e re a re re p res e n t a ti v e o f t ho s e tha t must b e me t b y a n e mp lo y e e t o s u c c e s s f u l l y pe r f o r m t h e e ss e n ti a l f u n cti on s o f th is j ob . R ea s o n a b le a cc om mo d a ti o n s m a y b e m a d e t o en a b le in d i v id ua ls w ith d isa b i l ities t o p e r f o rm t h e e ss e n ti a l f u n cti on s .

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.

BENEFITS: Mental Health Cooperative offers a full comprehensive benet plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.