Senior Crisis Intervention Specialist

ABOUT US

Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

The Senior Crisis Intervention Specialist is the first point of contact for potential clients and will be responsible to provide information and referrals to callers, including intake screening for services and safety assessments to survivors of domestic violence, human trafficking, and other forms of gender violence. Provide information on New York State Office of Victims Services and assist in the filing compensation applications to clients.

RESPONSIBILITIES

• Provides crisis intervention for callers with a focus on trauma, victimization, and other related issues.
• Conducts initial screenings and safety assessment to survivors of domestic violence human trafficking and other forms of gender violence.
• Conducts shelter screening and assessment.
• Provides information on New York State Office of Victims Services (OVS) to all clients or potential clients.
• Assists in the filing of OVS compensation applications for clients.
• Provides information and referrals to callers.
• Manage the webchat (Resource Connect), engage in connecting callers to services as needed.
• Coordinates hotline back up schedule.
• Connects clients to a counselor to conduct comprehensive assessments.
• Participates in the training of staff and students for hotline responsibilities.
• Maintains accurate case records and utilizes internal database systems to track services to clients.
• Facilitates workshops or other group activities as needed.
• Provides training or coaching to new staff around helpline screening as needed.
• Liaises with other departments as needed to ensure all callers are assisted.
• Tracks trends in callers and seeks new resources for callers who are not eligible for our services.
• Collaborates with the data team on enhancements to the intake process and danger assessment training.
• Keeps the agency database updated for all new clients.
• Other duties as assigned by supervisor.

• BA Degree in Social Work, Psychology or Counseling required.
• Fluency in Spanish required .
• Successful work experience in the role of crisis intervention specialist for a minimum of one year.
• Demonstrated ability to work with clients of different ethnic and socio-economic backgrounds.
• Trained to work with clients experiencing sexual exploitation, domestic violence and other gender-related issues.
• Experience working with immigrants and sensitivity to issues surrounding immigrant communities.
• Demonstrated ability to work independently and as part of a team, including working collaboratively with professionals across disciplines, (e.g. domestic violence advocates, social workers, housing specialists, case managers, attorneys, police officers, government officials, workforce development professionals and other community-based agency staff.)
• Demonstrated proficiency in multi-tasking and organizational skills.

Budgeted Salary: $30.60 - 33.80 per hour; (base annualized salary $55,688 - 61,514 per year); based on experience pursuant to wage scale in accordance with collective bargaining agreement

Work position is Full-time; Hourly/Non-Exempt

Work schedule is currently hybrid; must be able to meet job location schedule obligations

Benefits:

• Health, Dental and Vision Insurance
• Employer-paid life insurance
• Employer retirement contribution
• Paid time off (Holidays, Vacation, Personal, Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Survivors of gender-based violence are strongly encouraged to apply.